FAQs

What is your return policy?

You can return items within 14 days if undamaged.

How do I start a return?

Contact our support team with your order details to begin the return process.

Are there any conditions for returns?

Returns must be in original condition without damage or signs of use to qualify for refund.

When will I get my refund?

Refunds are processed within 7 days after we receive your return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective.

Can I exchange an item instead of a return?

We currently offer refunds only, but you can reorder items after returning.

At USRA LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible items within 14 days of delivery for a refund or exchange.

Return Terms:

• Items must be returned within 14 days of delivery.

• Returned items must be unused, in their original condition, and include all original packaging and accessories.

• Proof of purchase (such as an order confirmation or receipt) is required for all returns.

• Buyers are responsible for all return shipping costs.

• Shipping fees from the original purchase are non-refundable.

• Once the returned item is received and inspected, refunds will be processed to the original payment method within 5–7 business days.

Non-Returnable Items:

• Customized or special-order products.

• Items marked as Final Sale.

• Products damaged due to misuse or not in their original condition.

For any return inquiries or assistance, please contact our customer service team at support@usraofficial.com.